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Privacy Policy

1. Introduction

Car Repair World Ltd (“we”, “us”, “our”) respects your privacy and complies with UK GDPR. We collect and process personal data when you visit our website, request a service, book a recovery, or contact us.

2. Data Controller

Car Repair World Ltd (Company No. 14913108)
Registered office: 8 Victoria Street, Slough, England, SL1 1PR — now dissolved
Trading address: Huntswood Lane, Taplow, Maidenhead, SL6 0JE
📞 0330 043 3104 · ✉️ carrepairworld@hotmail.com

3. Personal Data Collected

  • Contact/booking forms: name, phone, email, vehicle registration, address, service details (e.g. MOT, servicing, recovery)

  • Communications: phone, email, or messaging regarding enquiries or bookings

  • Analytics: anonymised IP address, device/browser type, pages visited, session duration—collected via essential and performance cookies only; no advertising or profiling cookies used

4. Purpose of Processing

We use your data to:

  • Provide quotes, schedule, and perform services (mechanical, electrical, bodywork, MOT, recovery, etc.)

  • Handle insurance and warranty claims

  • Send confirmations, reminders, and follow-ups

  • Improve our website through anonymised analytics

  • Comply with legal, warranty, and financial record-keeping obligations

5. Legal Basis

  • Contractual necessity: to provide requested services

  • Legitimate interests: to operate and improve our business

  • Consent: for opt-in communications (e.g., mailing list)

  • Legal obligation: for accounting and compliance records

6. Data Sharing

We do not sell or rent personal data. We may share it with:

  • Service providers (hosting, email, analytics) under data-processing agreements

  • Insurers or legal/regulatory authorities, if required

7. Cookies & Tracking

  • Essential cookies: required for form submissions and site navigation

  • Performance cookies: anonymous analytics only
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Service/enquiry records: up to 7 years for compliance

  • Analytics logs: session data deleted after 24 months; aggregated data retained if needed

9. Your Rights

Under UK GDPR, you can request to: access, rectify, erase, restrict, or port your data; withdraw consent or object to processing. Contact us via phone or email to exercise your rights. You may also lodge a complaint with the ICO.

10. Security

We safeguard your data using SSL encryption, secure hosting, firewalls, access controls, and staff training. While no system is guaranteed entirely secure, we follow industry best practice.

11. International Transfers

All data is processed and stored in the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated periodically—check the “Effective Date” above. Continued use of our website implies acceptance of the updated policy.

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